FAQ support

Dxdiag - Check minimum requirements
To know your configuration, or to send us your device information, you can use the dxdiag program :   On W10: In the Windows 10 search bar at the bottom...
Tue, 11 Jul, 2017 at 2:34 PM
Update game with Steam
To be sure your game is updated automatically, go to Library on Steam and right click on Syberia 3 in the menu on the left (games list), go to Properties an...
Tue, 2 May, 2017 at 12:48 PM
Black screen at launch
Frist, we invite you to check the following points: -Update the drivers of your graphic card and check the minimum requirement. -Wait a little at launch of ...
Fri, 5 May, 2017 at 2:43 PM
Drivers controller for MAC users
For users that who play with a controller, please install this driver : https://github.com/360Controller/360Controller/releases
Mon, 12 Jun, 2017 at 12:54 PM
Glitchs and graphic problems
We send teams all the comments and graphic problems reported by the players, and we do our best to provide updates quickly in order to offer you the best ga...
Sat, 29 Apr, 2017 at 1:38 PM
12 inches screens - Problem with puzzles (Krystal)
We received requests for a problem with certain screen resolutions, 12 inches for example, we reported these requests to the teams. Some players seem to en...
Tue, 9 May, 2017 at 7:35 PM
Update drivers
Links to update your PC drivers : AMD Radeon : http://support.amd.com/en-us Nvidia GeForce: http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk ...
Fri, 12 May, 2017 at 1:29 PM
Check the game files
To check the installation of your game on Steam, right click on the name of the game in your Library, click on Properties, then on Local Files, then click on...
Sun, 30 Apr, 2017 at 1:00 PM
MCAfee conflict
A conflict with the McAfee antivirus has been noticed, this is a "false positive" which causes some EXE files to be deleted from the game's fol...
Mon, 24 Apr, 2017 at 12:58 PM
System requirements Windows
MINIMUM : Système d'exploitation : Windows 7+ 64bit Processeur : Intel Core i3 Mémoire vive : 4 GB de mémoire Graphiques : AMD R7 260X -...
Thu, 20 Apr, 2017 at 12:38 PM